Welcome to Halcyon Bank

Help & Support

Answers to common questions about your accounts, cards and online banking.

Frequently asked questions

How do I reset my online banking password?

Use the 'forgot password' link on the login page, or call us on +31 20 555 0140.

How do I report a lost or stolen card?

Freeze your card instantly in the app, then call our 24/7 cards line on +31 20 555 0911.

What are your SEPA transfer limits?

Standard daily limit is €50,000 per beneficiary. Higher limits available on request.

Is my money protected?

Eligible deposits are protected up to €100,000 per depositor under the Dutch Deposit Guarantee Scheme.